---
title: Some vehicles aren't covered in service info / cross-model reference
description: You've found vehicles that don't return data in Shift even after the VIN decodes correctly.
---

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# Some vehicles aren't covered in service info / cross-model reference

## You've found vehicles that don't return data in Shift even after the VIN decodes correctly.

## Problem

You've found vehicles that don't return data in Shift even after the VIN decodes correctly.

## Cause

Service info is sourced from upstream providers and has known coverage gaps. Some gaps are fixable on our side, others depend on the upstream vendor.

## Resolution

1. Send the VIN(s) to support so we can check whether the gap is fixable on our side.
2. If you have a list of affected vehicles or makes, send that too — patterns help us prioritize.
3. We're investigating cross-model reference improvements that will help when a specific trim isn't found but a similar configuration is.
4. Any feedback you provide here directly informs the roadmap.

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